Cosu

At CōSu, we value your concerns about online privacy and security while browsing and shopping on our website. We are committed to ensuring that the personal information you share with us is handled responsibly and protected with care. This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and the situations in which it may be shared.

1. INFORMATION WE COLLECT

We collect information in the following ways:

a. Personal Information

When you place an order, create an account, or subscribe to our newsletter, we may collect details such as:

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information
• Any information voluntarily shared with us while engaging with our services

Your card details are requested only at checkout and are transmitted using encrypted, industry-standard security protocols.

b. Cookies & Usage Data

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed, links clicked, time spent
• Preferences and interaction patterns

Cookies and similar technologies help us:

• Improve site performance
• Personalize your experience
• Analyse usage trends to enhance content and design

2. WHY WE COLLECT YOUR INFORMATION

We use your information to:

• Process and fulfil orders
• Communicate order updates and shipping details
• Respond to inquiries and provide customer support
• Improve our products, services, and website experience
• Personalize recommendations and content
• Send marketing communication (only with your consent)
• Meet legal and regulatory requirements
• Enforce our Terms & Conditions

3. AGE OF CONSENT

By using this site, you confirm that:

• You are at least the age of majority in your state or province, or
• You are the age of majority and have authorised your minor dependents to use this site.

4. HOW WE PROTECT YOUR INFORMATION

We implement reasonable administrative, technical, and physical safeguards, including:

• SSL (Secure Socket Layer) encryption
• Restricted access to authorised personnel only
• Secure servers and regular infrastructure monitoring

While we take strong measures to protect your data, no online transmission or storage method is completely secure. We strive to use industry-accepted safeguards but cannot guarantee absolute security.

5. SHARING OF INFORMATION

We may share your data only in the following situations:

a. Third-Party Service Providers

Trusted partners who support:

• Payment processing
• Shipping and logistics
• Website hosting and infrastructure
• Data analytics

These partners are bound by strict confidentiality and data protection requirements.

b. Legal & Regulatory Requirements

We may disclose information if required by:

• Law
• Court order
• Government or regulatory bodies
• To protect our rights or respond to claims of misuse

c. Business Transfers

In the event of a merger, reorganisation, or sale of business assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to any third party.

6. YOUR CHOICES

• Update your personal information anytime by logging into your account
• Unsubscribe from marketing emails using the “Unsubscribe” link
• Disable cookies through your browser settings

7. DATA RETENSION

We retain your information only for as long as necessary for:

• Order processing
• Legal and regulatory compliance
• Legitimate business interests

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.

All updates will be posted on this page.

You are responsible for reviewing this page from time to time.

We will not individually notify users about updates.

9. QUESTIONS & CONTACT INFORMATION

For any concerns, clarifications, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: Orders@cosu.co.in
Phone: 9989394400